Top in Which? again

We're top in Which? again!

Which? have published their latest customer satisfaction survey for energy suppliers.
We're top in Which? again this month!
We got:


Five stars for customer service.
Five stars for dealing with queries.
Five stars for value for money.
Five stars for bills.
A total customer satisfaction rating of 77%.
How many people can you tell about the UK's best energy supplier?

Success stories

Rob Barras and Shannon Griffin held an accelerator workshop in Croydon recently. Here's just a small portion of the feedback we received...
Just had to say a huge thank you to Rob (Barras) and Shannon (Griffin) for the recent accelerator training in Croydon. It was fantastic and I loved every minute!
Su Finch
Great Accelerator!

• Much improved for keeping short; 10 – 3pm. New Distributors more likely to be focused and take information in
• Learned loads myself – improved ‘one liners’ connecting Martini boxes/info
• Loved Alex and Juswant’s slot – sure Distributors should have got the message – fit this in around the ‘nooks and crannies’ of day
• All slots are very valuable to new Distributors with an emphasis on keeping it simple.

Overall it was hosted well and brought over that this is a fun business, which can earn you serious money with consistent effort, activity and learning the skills.
Lisa Ware
Can I just say a huge big thank you to all those that laid on the recent accelerator day at Croydon. It was awesome and mind-blowing! Personally I came away learning loads and with a new commitment to my business. More of these please! They're inspiring, motivating and awesome!
Dave Hayes
What an amazing day. Learnt so much and my mind has been buzzing all evening!
Thank you for allowing us some time to share our tips.
Juswant Rai
Want to accelerate your business? You want an accelerator workshop! Make sure you check the event booking section of the Extranet.

Mini adventures

This week Martin and Yvonne Thomas provide an insight into what helped them qualify for their Mini, and build a successful Utility Warehouse business.
Can you provide a brief overview of your background, where you worked (or still work), how you became a Distributor and what your original motivation was when signing up?
How did we get here? Well, I was first offered the Utility Warehouse opportunity in the Summer of 2008, just before the credit crunch. I was working as a land agent, and as a property landlord, and we were flying! My wife Yvonne is a senior sister at Bournemouth Hospital and we have two children (one off to University in September 2011).
Fast forward six months and it was a totally different story! The credit crunch had hit hard. I was offered the opportunity a second time, went to a COP and signed up there and then. My thinking was 'What if it works - WOW; what an opportunity I'd have'.
What methods of customer and Distributor gathering have proven particularly successful for you?
We attend a lot of Win A Minis and talk to everyone!
What advice would you give somebody who's building their own Utility Warehouse business and wants to qualify for their own Mini?
My best advice if you want this business to work is simple. Go to training, go to training, go to training... and do exactly what they tell you to do - it works!
What mistakes have you made building your business that you'd like to prevent others making themselves?
Mistakes - I think a lot of us (including myself) have our own way of prospecting - email and letter-writing without following up, wouldn't be seen at a Win A Mini (oh yes I've heard that!) etc.
I've made many mistakes but the important thing is to believe in the company, believe in the training and do as the trainers say. If it's not broken, why fix it?
How has your life changed since you became a Distributor and how can you see it improving over the coming years?
Since becoming a Distributor I've started to build a business part-time. I've had a pay rise almost every month, had company share options and M&S vouchers. I'm on track for the holiday and now have got my Utility Warehouse Mini which will grow my business even more quickly!
In fact, as Wayne (Coupland) handed over the keys to our Mini he told us that some Distributors get phone calls (as a result of their Minis) before they even get home... well we had only got to the second set of lights after leaving Network HQ in our new Mini and a man pulled up alongside us at the lights and said 'How do I save 25 %?'.
My wife gave him a card! Just amazing!
I have one regret - why didn't I join the Utility Warehouse sooner?!